THE LEVELS OF QUALITY AND ACCURACY
ARE SET AT 96% OR ABOVE
Telecom Networks guarantees that all customer care and telemarketing calls (Inbound – Outbound) meet the quality standards set by our clients.
To achieve this goal our Quality Assurance Department relies on a standardized auditing process that provides feedback so that agents can maintain their highest performance levels.
All agents are monitored on at least 4 complete calls per week and the results are reviewed at the end of each month.
Through continuous training and coaching, our goal is to highlight each agent’s strengths and promote a positive business culture.
