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Our Services

Our Services

To provide the best service, we are constantly optimizing our campaigns according to the needs of each client, and adapting according to the necessary technologies required. We can provide alternatives the ranges by going from Full Outsourcing (all your calls are handled from our Contact Center) to Co-Outsourcing (we handle the overflow of your own Call Center) or, if needed by your company, a Pay By the Minute option through our 24/7 Answering Service.

Inbound

• Customer Service
• Answering Service 24/7
• Help Desk 24/7
• Tech Support Levels 1 & 2
• Claims Processing
• Follow up of claims and sales
• Suggestions and Complaints
• General Information Service
• Automatic Attention (IVR)

Outbound

• Phone sales
• Telemarketing
• Lead Generation and Verification
• Interviewing
• Surveys
• Database updates

Business Process Outsourcing (BPO)

• Data Entry
• Data Conversion
• Web Optimization
• Web Research Information
• Medical Interpreting

Hosting Services

Seat rentals

Sometimes all you need is a plug and play solution to get your operation started right away, and you just need seats to place your own call center or BPO employees. Telecom Networks specializes in a plug and play seat rental option in its own call center in Dominican Republic or Uruguay.

Seat Rentals include:

  • Cubicles and Chairs
  • Computer Hardware (PC and flat monitor)
  • VOIP Equipment – Headsets
  • VOIP Phones
  • Local Highspeed Internet connection
  • Access Control and biometrical Time Clock
  • Access to common areas such as lunch room conference room and training rooms.
  • IT Support (Level 1 and 2)

Additionally we can offer the following complementary services whenever required:

  • Recruitment
  • Payroll
  • Training
  • Supervision and Management
  • Quality Assurance
  • IT Support (Level 3 and 4)