6 reasons why we are your trusted partner
Supported by more than 500 multilingual professionals (Spanish, English, Portuguese and French).
Adaptive to the requirements of your company with cloud-based call center technology.
Benefit from an excellent ROI thanks to the quality of our services.
We handle your phone calls (inbound and outbound), web chat, email, and social media channels, all from one platform.
Over 15 years of experience in the call center industry with highly trained professionals that give your business the competitive advantage it needs to be successful.
Cost effective results through a partner relationship that maximizes benefits and opportunities for our clients.
Some services we offer
Optimize training costs for your personnel with highly trained customer service representatives experienced in handling different situations to help you achieve your business objectives.
Maintain operational efficiency supported by a team of trained experts available 24/7 to assist your users with any IT-related issues.
Save time, effort and cost. Our specialists follow strict data security policies to provide you with the results you need and to make the strategic decisions that your business requires.
Using a single interface we are able to respond to your customers’ inquiries, requests, or complaints from any number of social channels.
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Clients who trust us
“We have been very impressed with the quality of service provided by Telecom Networks. They have met and actually surpassed our expectations, reaching every milestone we have set for them. Part of these achievements is due to the quality of the workforce available in Uruguay. In our experience we have not encountered another country that has such an educated and disciplined labor pool.”
David K. - Israel.
“Outsourcing our customer service was an important decision for our company. Although we were looking to reduce costs we did not want to risk our company’s reputation with subpar customer service. Telecom Networks provided us with the perfect solution; a way to reduce costs and a way to improve our customer service by providing professional agents that are fully bilingual.”
Ryan O. - USA.
“We are always looking for ways to expand and to gain an edge in the market. Telecom Networks has helped us gain a foothold in the lucrative Spanish and Portuguese market. They have representatives that needed minimal training and started producing quickly. They have opened an entirely new market segment for our company that surely will become a valuable and long lasting asset to our company.”
Erik B. - USA.
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