Our services

Inbound / Outbound / BPO / Hosting

In Telecom Networks we understand and value the relationship that our customers have with their final clients. For that reason we count with a team of experienced professionals that will work hand in hand with your company to make your project succeed.

Our competitiveness & quality of service differentiates us. We achieve this through internal quality procedures and 99.999% up-time that guarantee uninterrupted high level services and a highly qualified staff of professionals with great experience in retail relationships.

To provide the best service, we are constantly optimizing our campaigns according to the needs of each client, and adapting according to the necessary technologies required. We can provide alternatives the range by going from Full Outsourcing (all your calls are handled from our Contact Center) to Co-Outsourcing (we handle the overflow of your own Call Center) or, if needed by your company, a Pay By the Minute option through our 24/7 Answering Service.

As a Multilingual Contact Center and through co-operation agreements with other Contact Centers in Europe and Asia we are able to provide an array of languages such as French, German and Italian allowing your company to have worldwide presence.

We specialize in:
INBOUND:

  • Customer Service
  • Answering Service 24/7
  • Help Desk 24/7
  • Tech Support Levels 1 & 2
  • Claims Processing
  • Follow up of claims and sales
  • Suggestions and Complaints
  • General Information Service
  • Automatic Attention (IVR)

OUTBOUND

  • Phone sales
  • Telemarketing
  • Lead Generation and Verification
  • Interviewing
  • Surveys
  • Database updates

BUSINESS PROCESS OUTSOURCING (BPO)

  • Data Entry
  • Data Conversion
  • Web Optimization
  • Web Research Information
  • Medical Interpreting

HOSTING

Seat Rentals

Sometimes all you need is a plug and play solution to get your operation started and you just need seats to place your own call center or BPO employees. Telecom Networks specializes in a plug and play seat rental option in its own call center in Montevideo.

Seat Rentals include:

  • Cubicles
  • Computer desk and Chair
  • Computer Hardware (computer and flat monitor)
  • Keyboard/ Mouse
  • VOIP Equipment - Headsets, VOIP Phones
  • Local Highspeed Internet connection
  • Power for workstation
  • Common areas such as lunch room, conference room and training rooms.

    • Additionally we can offer the following complementary services whenever required:

    • Recruitment
    • Payroll
    • Training
    • Supervision and Management
    • Quality Assurance
    • IT Support

    If you need additional information Contact Us

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