Telecom Networks offices are located in Montevideo, Uruguay and Miami, FL, USA. Our operation Center is located in the heart of downtown Montevideo and is distributed amongst two entire floors of 3.300 sq ft each, with a total of 180 seats, available 24/7.

The Contact Center is designed to work 24 hours a day, 365 days a year, under the most demanding conditions with a guaranteed up-time of 99.999%

We rely on the latest technology available, full IP, information devices and the necessary energy sources to ensure the success of all our operations and the full integration with databases and communication systems.

Our telephone system is a hybrid fully based VOIP platform, combining a NEC IPS 2000 PBX, an IP PBX and a open source customized contact center software improved “in house”. It includes ACD, IVR, CTI, predictive dialers, multimedia recorders and administrative tools. This results in a high capacity and availability platform, supporting contacts through different channels such as telephone, e-mail, voice mail, live web chat, web video and web voice.

The agent’s workspace (stoll) includes everything necessary to be able to perform accordingly.

The supervisors and quality control managers rely on contact center tools that provide real time access to call monitoring and computer applications enabling them to pull “real-time” and/or historical reports.

Telecom Networks has 2 training centers where the agents are educated in phone etiquette, communication skills, and all necessary knowledge for the product or service.

Additional advantages:

• Customer web portal with remote access to call logs, reports and recordings.
• IBM and DELL servers with redundant server configuration.
• Cisco Routers and Switches.
• Restricted Access Datacenter.
• Secured Access to Contact Center by individual magnetic tags.
• CCTV Surveillance.
• U.P.S
• Operation capacity: 180 available workstations.
• Three service shifts, Monday through Sunday.

Read more about us

• Our Services
• Quality Assurance