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- Because our service is easily adaptable to the requisites of your company, providing high added value services with its consequent reduction in costs, achieved by outsourcing expensive processes for your company
- Because we provide excellent customer service and allow for the development of market strategies and sales at a very low cost and with highly favorable results.
Telecom Networks is designed to work 24 hours a day, 365 days a year, under the most demanding conditions. We have the latest technology available, information devices and energy sources necessary to ensure the success of all our operations and the full integration of our communication systems.
Our Contact Center software was custom made, and it is based on IP technology. It includes ACD, IVR, CTI, predictive dialers multimedia recorders and administrative tools.
This is a high capacity and availability platform, supporting contact in different channels such as telephone e-mail, voice mail, web chat, web video, web voice and web collaboration
Our telephone system is fully based on VoIP platforms, with NEC and CISCO technology and our own NOC, located in Miami, Florida, interconnected with the main carriers in America and Europe. This network allows us to provide service with the same quality as a local call center
We have Pentium IV PCs in each work station, Windows 2003 Servers, SQL Server Data Bases, and a TCP/IP network that can easily be extended into Internet or to the Intranet applications of our clients.
Additional advantages
- 100% Digital equipment
- Direct termination routes to 6 countries
- Interconnection with 5 international carriers
- E1 or T1 services
- H.323 or SIP Protocol
- PBX NEAX 2000 IPS
- Predictive dialers
- Continuous energy backup (UPS)
- Operation capacity: 150 available workstations
- Three service shifts, Mondays to Sundays
