Inbound/ Customer Service for an online social network
Telecom Networks is the customer service department for an online social network. Our responsibilities consist in assisting customers via telephone and email with questions they may have about the service offered, billing issues and basic technical troubleshooting. The project consists of 23 team members distributed throughout rotational shifts in order to cover a 24/7 service. In addition, we also provide a 24/7 position responsible for monitoring the message boards and photos uploaded.

Outbound/ Interviews for an in-home tutoring program
Another project we are currently working with is for an in-home tutoring program. This program was created with one simple objective: To offer highly effective one-on-one tutoring in peoples homes. They offer a powerful tutoring program comprised of highly educated instructors who can cultivate academic minds through the power of one-on-one interaction with the students. Our main task for this company is to do the first interview over the phone and then send them into the main office if they qualify.

Inbound/ Help desk and Order taking for online business
Telecom Networks Call Center has been working in conjunction with a slipcover company that has evolved over the last 2 years. We are their customer service department which includes answering incoming phone calls, replying to emails, placing orders and resolving customer's conflicts and concerns. This also entails daily reporting to customers and company management. Along with the customer service department we are also the public relations department for this company. The goal is to contact reporters and editors to write positive reviews and features about the company.

Outbound and Inbound/ Purchasing and sales support for pharmaceutical
Telecom Networks Call Center entered the pharmaceutical field to assist a leading distributor. This joint venture involves contacting small wholesalers with the goal to acquire drugs in current shortage. In addition to this, we are trusted to initiate new trade relationships with pharmaceutical manufacturers with the purpose of setting up new purchasing accounts in order to offer their current customer base more competitive pricing in a bloodthirsty business. As a result we have also been entrusted with targeting previously ignored end users. Our company has successfully ventured into previously unexplored parts of the business. This is being done by getting in touch with medical practices and Government agencies. As the understanding of the business grows, the company seeks though us to contact medical suppliers and acknowledge that this next step is essential for their continued growth in the business.

Outbound/ Lead generation and appointment setting for mayor telecommunications carrier
Telecom Networks Call Center has been contracted by a leading telecommunication carrier. Due to a recent merger they have given the opportunity to kick off intense mark eting campaigns. Our goal is to call former customers of this carrier to set up appointments for the service provider to visit the company and win back their business.

Outbound/ B2C telemarketing sales for telecommunication provider
Telecom Networks Call Center is outsourced by an important telecommunications corporation located in the East coast. This is a very well known field for Telecom Networks . We work for the Commercial Department of this company targeting the Hispanic mark et. We currently stand for 30% of the total companies sales. During this time we have successfully formed a united team that enjoys the challenges of reaching monthly goals.

Outbound/ B2B telemarketing for shipping courier
Telecom Networks Call Center is contracted by a global mark et leader of the international express and logistics industry. Our mission is to contact the competitions customer's and info rm them of promotions and savings they may benefit from by switching over to our service. This is achieved by linking the proper Decision Maker of the business with courier's local sales representative