About Us

Telecom Networks is a Multilingual Contact Center, founded and managed by a group of professionals with vast experience in the fields of telecommunications and information technologies.

From our headquarters in Montevideo, Uruguay, Telecom Networks offers outsourcing services through its Contact Center with multilingual operators (mostly in English, Spanish, and Portuguese) for the demanding markets of USA, Canada, Spain and Uruguay.

We serve corporations, middle-sized and small companies that operate in the most diverse sectors such as telecommunications, Internet companies, medicine, real estate, marketing, human resources, finances and others.

We provide a wide range of services such as 24/7 help desk, Customer Service, 24/7 Answering Services, B2B Telemarketing, B2C Telemarketing, BPO, Lead generation and Verification, Tech Support Level 1 & 2, Live Web Chat, etc.

Our ongoing persuit for excellence in services is grounded in our human resources. It is for this reason that we select and train the very best professionals, with the goal of building a successful group that will quickly adapt to the needs and requirements of our client.

No project is too big, complex or small for us. This is why any company in need of outsourcing will benefit from the competitive costs and highly qualified services offered by Telecom Networks.

MISSION & VISION

Our mission is to provide first level Contact Center services by complying with the highest international quality standards and providing customized and flexible solutions according to the needs and objectives of each company. All this combined with an ideal cost result in a partner relationship that maximizes the benefits and opportunities for our clients.

VALUES

  • Adaptability
  • Ethics & Confidentiality
  • Responsibility
  • Integrity
  • Continuous improvement

We offer our clients custom-made and flexible solutions for all their requirements. We strive to adapt to all their needs, such as personnel requests, system functionality and even increasing the available number of work stations.

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