We have been very impressed with the quality of service provided by Telecom Networks. They have met and actually surpassed our expectations, reaching every milestone we have set for them. Part of these achievements is due to the quality of the workforce available in Uruguay. In our experience we have not encountered another country that has such an educated and disciplined labor pool.

Outsourcing our customer service was an important decision for our company. Although we were looking to reduce costs we did not want to risk our company’s reputation with subpar customer service. Telecom Networks provided us with the perfect solution; a way to reduce costs and a way to improve our customer service by providing professional agents that are fully bilingual.

We are always looking for ways to expand and to gain an edge in the market. Telecom Networks has helped us gain a foothold in the lucrative Spanish and Portuguese market. They have representatives that needed minimal training and started producing quickly. They have opened an entirely new market segment for our company that surely will become a valuable and long lasting asset to our company.